Terms & Privacy

1. Service

Exact Delivery Ltd (registered in England & Wales) provides courier services across UK mainland postcodes — from a single item up to a full van load. Booking via this website constitutes acceptance of these terms.

2. Bookings & payment

All bookings are paid in full at confirmation via Stripe. Quoted prices include the published per-leg floor surcharge; no day-of fees apply provided the booking matches the items, floors, and lift information supplied.

3. Cancellation & refunds

We're happy to cancel or refund a booking — reach out, so we can understand what's changed and find the best outcome.

4. Privacy

We collect the minimum needed to operate the service: contact details, addresses, and payment metadata. We never sell data to third parties. Stripe processes payments under its own privacy policy. Mailgun handles transactional email.

Email [email protected] to access, correct, or delete your data.